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Canceling Your Subscription

  • Go to the Workspace Settings page (make sure you are logged in)
  • Click on the “Cancel Subscription” button in the “Danger Zone”
  • Confirm your cancellation

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Important Notes

  • Auto-renewal: All subscriptions auto-renew by default
  • Access continues: You keep premium access until the end of your current billing period
  • No partial refunds: Cancellation doesn’t automatically trigger a refund. If you want to refund your subscription, please see our Refunds and Billing page.

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Understanding Subscription Plans

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Available Plans

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Free Tier

  • Limited compute units (100/day)
  • Access to basic features
  • Community support
  • Increased compute units on top of the 50/day from the free tier
    • Basic: 4000/mo, Pro: 20000/mo, Max: 54000/mo. See our Pricing page for more info.
  • Priority processing
  • Access to all features
  • Email support

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Enterprise Plans

  • Custom compute units
  • Dedicated support
  • Custom billing and integrations
See our Enterprise page for more details.

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Changing Your Plan

  1. Upgrading
  • Go to Krea Pricing
  • Choose your desired plan
  • Confirm your payment details and proceed to checkout
  1. Downgrading
  • Go to Krea Pricing
  • Select “Update subscription” or “View Plan Details”
  • Choose the plan you want to downgrade to
    • Downgrading to free tier is the same as cancelling
  • Wait for billing period to end, then you won’t be charged after that
  1. Cancelling
  • Go to the Workspace Settings page
  • Click on the “Cancel Subscription” button on the page (in the “Danger Zone”)
  • Confirm your cancellation

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Auto-Renewal Management

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Default Settings

IMPORTANT: All paid subscriptions automatically renew unless manually canceled.

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Renewal Timeline

  • Charges occur on the same date each month
  • You’ll receive an email receipt after each charge
  • Renewals happen at midnight (UTC) on your billing date

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Preventing Unwanted Charges

  1. Set Calendar Reminders
  • Add a reminder 2-3 days before renewal date
  • Review if you want to continue
  1. Cancel in Advance
  • You can cancel anytime during your billing period
  • Access continues until period ends

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Resubscribing After Cancellation

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How to Resubscribe

  1. Return to Krea.ai
  • Log in with your original account
  • Your history and settings are preserved
  1. Choose a Plan
  • Navigate to the subscription page
  • Select your desired plan
  1. Complete Payment
  • Enter payment information
  • Confirm subscription

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What Happens to Your Data?

  • Your account history is retained
  • Previous creations remain accessible
  • Compute unit usage history is preserved

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Troubleshooting Common Issues

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Payment Declined but Still Charged

  1. Wait 24-48 hours - pending charges often disappear
  2. Check if subscription is actually active
  3. Contact support with transaction details

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Can’t Find Cancel Button

  1. Ensure you’re on the Billing page
  2. Look for the “Manage Subscription” button to the top right of the page
  3. Try a different browser if issue persists