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Canceling Your Subscription

  1. Go to the Billing page (make sure you are logged in)
  2. Click the “Manage Subscription” button to open the Stripe customer portal
  3. In the portal, choose to cancel your subscription

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Important Notes

  • Auto-renewal: All subscriptions auto-renew by default
  • Access continues: You keep premium access until the end of your current billing period
  • Refunds: If you are eligible for a refund, you will be automatically offered one in the Stripe customer portal when canceling. See our Refunds and Billing page for details.

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Understanding Subscription Plans

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Available Plans

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Free Tier

  • Limited compute units (100/day)
  • Access to basic features
  • Community support
  • Increased compute units on top of the 50/day from the free tier
    • Basic: 4000/mo, Pro: 20000/mo, Max: 54000/mo. See our Pricing page for more info.
  • Priority processing
  • Access to all features
  • Email support

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Enterprise Plans

  • Custom compute units
  • Dedicated support
  • Custom billing and integrations
See our Enterprise page for more details.

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Changing Your Plan

  1. Upgrading
  • Go to Krea Pricing
  • Choose your desired plan
  • Confirm your payment details and proceed to checkout
  1. Downgrading
  • Go to Krea Pricing
  • Select “Update subscription” or “View Plan Details”
  • Choose the plan you want to downgrade to
    • Downgrading to free tier is the same as cancelling
  • Wait for billing period to end, then you won’t be charged after that
  1. Cancelling
  • Go to the Billing page
  • Click “Manage Subscription” to open the Stripe customer portal
  • Cancel your subscription from the portal

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Auto-Renewal Management

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Default Settings

IMPORTANT: All paid subscriptions automatically renew unless manually canceled.

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Renewal Timeline

  • Charges occur on the same date each month
  • You’ll receive an email receipt after each charge
  • Renewals happen at midnight (UTC) on your billing date

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Preventing Unwanted Charges

  1. Set Calendar Reminders
  • Add a reminder 2-3 days before renewal date
  • Review if you want to continue
  1. Cancel in Advance
  • You can cancel anytime during your billing period
  • Access continues until period ends

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Resubscribing After Cancellation

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How to Resubscribe

  1. Return to Krea.ai
  • Log in with your original account
  • Your history and settings are preserved
  1. Choose a Plan
  • Navigate to the subscription page
  • Select your desired plan
  1. Complete Payment
  • Enter payment information
  • Confirm subscription

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What Happens to Your Data?

  • Your account history is retained
  • Previous creations remain accessible
  • Compute unit usage history is preserved

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Troubleshooting Common Issues

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Payment Declined but Still Charged

  1. Wait 24-48 hours - pending charges often disappear
  2. Check if subscription is actually active
  3. Contact support with transaction details

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Can’t Find How to Cancel

  1. Go to the Billing page
  2. Click the “Manage Subscription” button to open the Stripe customer portal
  3. Cancel your subscription from the portal
  4. Try a different browser if the issue persists