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Common Login Issues

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Email Address Case Sensitivity

IMPORTANT: The Krea login system is case-sensitive for email addresses.

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Correct Login Format

  • Use all lowercase letters in your email
  • ✅ Use: john.doe@email.com (correct)
  • ❌ Avoid: John.Doe@email.com (incorrect)

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How to Fix Case Sensitivity Issues

  1. Check Your Original Registration
  • Remember how you typed your email during signup
  • Most users register with lowercase emails
  1. Try Lowercase First
✅ Correct: richardhendricks@piedpiper.com ❌ Incorrect: RichardHendricks@piedpiper.com ❌ Incorrect: RICHARDHENDRICKS@PIEDPIPER.COM
  1. If You’re Still Unable to Login
  • Clear browser cache
  • Try a password reset with lowercase email

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Password Issues

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Resetting Your Password

  1. Request a password reset
  • Log in
  • Enter the email associated with your account (in lowercase letters)
  • Click “Forgot Password?”
  1. Check Your Email
  • Look for a reset email from Krea.ai
  • Check spam/junk folder
  • Paste the reset code in the original login page
  1. Create New Password
  • Use at least 8 characters
  • Include numbers and symbols for security
  • Avoid common passwords

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Browser Requirements

If you’re having trouble, we recommend Google Chrome on Desktop for optimal performance.

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Why Chrome?

  • Best compatibility with all features
  • Optimal performance for real-time generation
  • Full support for advanced editing tools
  • Regular updates ensure security

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Browser Troubleshooting

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Clear Cache and Cookies

  1. Open Chrome settings (⋮ → Settings)
  2. Privacy and Security → Clear browsing data
  3. Select:
  • Cookies and other site data
  • Cached images and files
  1. Choose time range: “All time”
  2. Click “Clear data”

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Disable Extensions

  1. Type chrome://extensions/ in the address bar
  2. Disable all extensions temporarily
  3. Try logging in again
  4. Re-enable extensions one by one to identify conflicts

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Update Chrome

  1. Click ⋮ → Help → About Google Chrome
  2. Chrome will check for updates automatically
  3. Restart browser after update

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FAQ

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Why does the email have to be lowercase?

The system treats “Email@example.com” and “email@example.com” as different accounts. Most users register with lowercase, so always try lowercase first.

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Can I change my login email?

Currently, email addresses cannot be changed. You would need to create a new account and manually transfer your work.

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Can I have multiple accounts?

Yes, but each requires a unique email address and separate subscription.